Distance Selling Agreement

Article 1 - Parties

1.1. Seller Name: VOLANLI Address: 19 Mayıs Mah. Kavisli Sokak No:1/1B Kadıköy, İstanbul Phone: 0216 3507982 Email: [email protected]

1.2. Buyer Name - Surname / ID Number Address Phone Email

Article 2 - Subject

The subject of this agreement is the sale and delivery of the product specified below, with the characteristics and sales price listed, which the BUYER purchases from the SELLER's websitewww.volanli.comvia electronic means, in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

The BUYER acknowledges that they have been informed by the SELLER about the SELLER's name, trade name, open address, phone, and other contact information, the basic characteristics of the product, sales price including taxes, payment method, delivery conditions, and the "cooling-off" right and how to use it, as well as the official authorities to which they can submit complaints and objections, in a clear, understandable, and internet-appropriate manner, and confirms this electronically and accepts and declares it under the provisions of this agreement.

The information provided on the websitewww.volanli.comand the order confirmation issued by the BUYER are integral parts of this agreement.

Article 3 - Agreement Subject/Product/Payment/Delivery Information

The product/products purchased electronically, their type and quantity, brand/model, sales price, payment method, delivery recipient, delivery address, invoice information, tax office, tax registration number, and shipping cost are as follows. The information provided must be accurate and complete. The BUYER accepts full responsibility for any damage caused by incorrect or incomplete information.

The SELLER reserves the right to cancel the order if the provided information is found to be incorrect. If the SELLER detects any issues with the order, they will attempt to contact the BUYER via the provided phone, email, and postal address. If no response is received within 15 (fifteen) days, the SELLER will cancel the order to prevent any harm to either party.

Product/Products

Name, Code: ... Quantity Total Sales Price: ... -TL Payment Method: Credit Card/Bank Transfer (EFT) Delivery Recipient: Phone Number: Delivery Address: Invoice Recipient/Organization: Invoice Address: Tax Office: Tax Registration Number: Shipping Cost: ... -TL

Article 4 - Agreement Date and Force Majeure

The agreement date is the date the order was placed by the BUYER, which is ../../.... The agreement date is the date the agreement was signed.

Unforeseen circumstances that arise and prevent the parties from fulfilling their obligations under the agreement, such as natural disasters, war, terrorism, rebellion, changes in legislation, seizure, or significant breakdowns in production and communication facilities, are considered force majeure.

During the period of force majeure, neither party shall be liable for any obligations. The party affected by force majeure shall notify the other party in writing immediately. If the force majeure situation continues for 30 (thirty) days, either party may terminate the agreement unilaterally.

Article 5 - Seller's Rights and Obligations

5.1. The SELLER accepts and undertakes to fulfill the obligations imposed on them by Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except in cases of force majeure.

5.2. Individuals under the age of 18 (eighteen) cannot make purchases from the websitewww.volanli.com.The SELLER will base their decision on the age stated by the BUYER. However, the SELLER shall not be liable for any reason if the BUYER incorrectly states their age.

5.3. The SELLER is not responsible for price errors caused by system errors. Therefore, the SELLER is not liable for any errors in the website's system, design, or unauthorized interventions on the website.

5.4. Purchases can be made fromwww.volanli.comusing a credit card (Visa, MasterCard, etc.) or bank transfer (EFT). Orders placed within one week from the order date will be canceled if not paid by bank transfer. The processing time for orders is not the date the order was placed, but the date the payment was made from the credit card account or the transfer was completed to the bank account.

Article 6 - Buyer's Rights and Obligations

6.1. The BUYER accepts and undertakes to fulfill the obligations imposed on them by this agreement, except in cases of force majeure.

6.2. By placing an order, the BUYER is considered to have accepted the terms of the agreement and agrees to make the payment in accordance with the specified payment method.

6.3. The BUYER acknowledges that they have been informed by the SELLER about the SELLER's name, trade name, open address, phone, and other contact information, the basic characteristics of the product, sales price including taxes, payment method, delivery conditions, and the "cooling-off" right and how to use it, as well as the official authorities to which they can submit complaints and objections, in a clear, understandable, and internet-appropriate manner, and confirms this electronically and accepts and declares it under the provisions of this agreement.

6.4. The BUYER acknowledges that they have read and understood the order/payment/use procedure information, including the product order and payment conditions, usage instructions, precautions taken for possible situations, and warnings, on the websitewww.volanli.comand confirms this electronically.

6.5. The BUYER agrees not to cause any damage to the product or packaging when returning it, to return the original invoice and receipt immediately upon return, and undertakes to do so.

Article 7 - Order/Payment Procedure

Order

When the items in the shopping cart are confirmed by the BUYER, the payment is processed through the POS terminal of the relevant bank card. Therefore, orders are not shipped until a confirmation email is sent to the BUYER. If there is any issue during the process or any problems related to the credit card, the BUYER will be informed via the phone/fax/email provided in the agreement. If necessary, the BUYER may be asked to contact their bank. The processing time for orders is not the date the order was placed, but the date the payment was made from the credit card account or the transfer was completed to the bank account.

In exceptional cases, if it is agreed that the subject of the agreement cannot be supplied or there is a stock problem, the BUYER will be informed clearly and understandably and may be offered an equivalent quality and price product, or another product of the BUYER's choice, the product may be restocked, or the obstacle to delivery may be removed, and/or the order may be canceled. In such cases, the BUYER will be informed and the total amount paid and any documents that may be included in the debt will be returned to the BUYER within ten days. In such a situation, the BUYER will not claim any additional material or moral damages from the SELLER.

Payment

For BUYERS who do not want to use credit card information on the internet, the option to make payments via bank transfer is provided onwww.volanli.com.The BUYER can choose the bank that suits them best and make the transfer. If the transfer (EFT) is made, the due date will be considered. When making a transfer or postal check, the "Sender Information" must match the invoice information and the order number must be written. If the bank or financial institution does not pay the product price to the SELLER due to unauthorized use of the BUYER's credit card by unauthorized persons, the BUYER must send the delivered product to the SELLER within ten days. In such cases, the shipping costs are the responsibility of the BUYER.

If the BUYER chooses to make the payment by credit card, the BUYER agrees to verify the interest rates and late fees information from the bank and confirms that the provisions regarding interest and late fees in the "Credit Card Agreement" between the Bank and the BUYER will apply according to the applicable legislation.

 

 

Article 8 - Delivery/Shipping Procedure

Delivery

Once the order confirmation email is sent, the product/products are handed over to the courier company agreed upon by the SELLER.

Shipping

The product/products will be delivered to the BUYER's address by the courier company agreed upon by the SELLER. The delivery period is 30 days from the date the order confirmation email is sent and the agreement is made. This period can be extended by up to 10 days if the BUYER is notified in writing or via a continuous data carrier.

Products are sent by phone notification to regions where the courier company does not deliver addresses.

In regions where the courier company delivers once a week, there may be delays within the specified period due to errors in the shipping information, social events, and natural disasters. In such cases, the BUYER cannot hold the SELLER responsible. If the product/products are delivered to someone other than the BUYER, the courier company cannot be held responsible for any additional shipping costs due to the recipient's refusal to accept or the BUYER's absence. If the products do not reach the BUYER within the specified days, delivery issues should be immediately reported to the customer service at [email protected].

In case of damaged packages: Damaged packages should not be accepted and a record should be taken by the courier company representative. If the courier company representative deems the package undamaged, the BUYER has the right to open the package and verify that the products are delivered undamaged and have this situation recorded. If the package is accepted by the BUYER, the courier company's duty is considered fulfilled. If the package is not accepted and a record is taken, the situation should be reported to the customer service with a copy of the record within the shortest time possible.

Article 9 - Procedure for Returning Products and the Right to Withdraw

The BUYER has the right to withdraw from the agreement without giving any reason and without any penalty within 14 days of receiving the product. For the return process to be valid according to the General Taxation Regulation under Law No. 385, the BUYER must fill out and sign the return sections of the two invoices provided by the SELLER with the product and send one copy to the SELLER along with the product. The other copy should be kept by the BUYER.

The right to withdraw does not apply to products made to order or clearly personalized for the BUYER.

If the BUYER exercises their right to withdraw, the SELLER will refund the total amount paid and any documents that may be included in the debt to the BUYER within 10 days of receiving the invoice with the product. In such cases, the SELLER will not charge the BUYER any additional material or moral damages.

The decrease in value of the product or the impossibility of return does not prevent the BUYER from exercising their right to withdraw. However, if the decrease in value or impossibility of return is due to the BUYER's fault, the SELLER must compensate the SELLER for the value or the decrease in value.

The general return period for all products is 14 days. Within this period, products that have been opened, used, or damaged cannot be returned. The return must be made with the original packaging.

In case of any opening, damage, breakage, destruction, tearing, use, or other defects in the product and packaging upon delivery, the product cannot be returned and the price is not refunded.

For product returns, the situation should be reported to customer service as a priority. The information about the return of the product is sent to the BUYER by the SELLER. After this communication, the product should be sent to the SELLER via the courier company delivering to the BUYER's address. The return process will be accepted by the SELLER if it meets the conditions specified in this agreement, and the refund will be made to the BUYER's credit card/account. The refund will not be made unless the product is returned. The refund process for credit card payments is as follows: If the BUYER has requested the purchase in installments, the Bank will refund the amount to the BUYER in installments. After the SELLER has paid the total amount to the Bank, the refunds requested by the BUYER due to installment payments will be transferred to the BUYER's account in installments by the Bank. The amounts paid by the BUYER before the cancellation will be deducted from the BUYER's account one by one after the installment payments are completed.

In case of returns made by credit card, the refund procedure is as follows: If the BUYER has requested the purchase in installments, the Bank will refund the amount to the BUYER in install

Article 10 - Warranty

Products that are used and maintained according to the instructions are guaranteed against all kinds of production defects for 2 years under the following conditions: The seller's warranty liability is valid only for consumers covered by Law No. 4077. For commercial transactions, the provisions of the Turkish Commercial Code will be applicable.

Article 11 - Confidentiality

The buyer's information provided to the seller for the purpose of payment under this agreement will not be shared with third parties by the seller. The seller can disclose this information only if there is an administrative/legal obligation. If the seller has the requested information in its possession during any judicial investigation authorized by a search warrant, it can provide it to the relevant authority.

Credit card information is not stored. Credit card information is securely transmitted to the relevant banks only during the collection process to obtain a commission and is deleted from the system after the commission is received.

The buyer's email address, postal address, and phone number are used by the seller only for standard product delivery and information procedures. Occasionally, campaign information, information about new products, and promotional information can be sent to the buyer with their consent.

Article 12 - Dispute Resolution in Case of Conflict

In case of disputes arising from the application of this agreement, the Consumer Arbitration Committees and the Consumer Courts located in the seller's place of business, as announced by the Ministry of Industry and Commerce every December, are authorized.

Upon the completion of the order, the buyer is considered to have accepted all the conditions of this agreement. …/…/…