Frequently Asked Questions

Are the sold products original?

All products sold onwww.volanli.comare original.

Are the prices of the products inclusive of VAT?

All products sold onwww.volanli.comhave their sales prices inclusive of VAT.

What should I do if the product I ordered arrives in the wrong size, color, or model?

If the product you ordered arrives in a different size, color, or model, you can request a replacement by contacting our customer service at 0216 3507982.

Can I change my new order?

You can change your order onwww.volanli.comif it has not yet been delivered to the courier. You can contact our customer service at 0216 3507982 to make changes.

Can I change the delivery address of my order?

Check if your order has been handed over to the courier. If the product has not been handed over to the courier, you can change the delivery address by contacting our customer service at 0216 3507982.

Will the product I want to buy be restocked?

Due to the continuous renewal of our stocks, products are restocked as long as the season has not ended.

How should I clean my products?

Since Volanlı products are made from delicate and technological fabrics, each product should be cleaned according to the washing and drying instructions on the label.

Shipping / Delivery

When will my order arrive?

Orders arrive at the customer within 1-3 business days.

How can I check if my order has been handed over to the courier?

You can track your order details on the order details page on the site.

Is there anything I should be careful about when receiving the shipment?

Yes. During shipment, damage to the product may occur due to the courier. Therefore, when receiving the product, check for any dents, tears, or moisture in the package. If such a situation occurs, do not accept the delivery and report it to the courier.

What should I do if the courier delivered the package but I was not at home?

If you are not at home when the courier delivers the package, the package will be delivered to the nearest cargo branch to the reported address. It will be kept at the branch for 3 days. You can pick up the package by going to the branch with your ID number within 3 days. Packages not picked up within 3 days are returned to our company.

Cancellation & Return

How long does it take for the refund to be processed when I cancel my order?

When you cancel your order or return the product, your money is refunded within 7-10 business days from the time the product reaches us.

Within how many days can I return the product I purchased?

You can return the product within 15 days from the time it reaches you.

What should I do if the product I received is defective?

If you return the product within the return period (15 days), the necessary procedures will be carried out and your money will be refunded. If the same product is in stock, you will be informed to place a new order.